When you place an order your status will read "Awaiting Fulfillment". This means that if it is a stock item, we are collecting it from the relevant manufacturer in Scotland, and if it is a custom made item, the process of manufacturing has begun. When an order arrives from Scotland in to our warehouse in the US the status will change from "Awaiting Fulfillment" to "Shipped" . A tracking number is allocated to your particular order at that point. Sometimes where we have multiple orders from different Scottish suppliers you will receive a "Partially Shipped" notice. This means that you may still have more deliveries to receive.
It is impossible to keep an entire Scottish product line on hand at all times. We have one shipment per week from Scotland. These shipments include custom orders and stock items. 1 - 7 day deliveries usually means that we try to have these items readily available for dispatch. However, we may need to wait until the following week for our next delivery if your order did not meet the cut-off point. A multiple order of the same item may have to be "made to order" to ensure color integrity from the same bolt of fabric. This increases the production time.
Expected Ship Dates - These are General Guidelines Only
Tartan Ties: 2 - 10 Business Days Note: Most ties are in stock but some are made to order in which case the delivery will be 4-5 weeks.
Lambswool Scarves: Within 2 - 10 Business Days
Lightweight Wool Scarves: 3-4 Weeks
Tartan Fabric: 2 - 10 Business Days
Tartan Caps and Tams: 5 Weeks (Some held in stock will be sooner)
Blankets/Throws: 2-3 Weeks
Kilts & Skirts: 6-7 weeks
Kilt Jackets/Vests (Stock): 1 - 2 Weeks
Kilt Jackets/Vests (Custom): 6-7 Weeks
Sporrans: 3 - 4 Weeks
Kilt Hose: Within 7 Business Days
Kilt Hose Custom: 2 - 4 Weeks
Belts and Buckles: 1-2 weeks
Other Kilt Accessories: 1-2 weeks
Jewelry: 3 - 10 Days (Ortak (Orkney) 2-3 weeks)
NOTE: If you have ordered multiple items they may arrive separately.
I Have a Date Requirement
If you have a critical date by which you need delivery (e.g. a birthday, wedding, departure date, etc.) please let us know (1.) your latest acceptable delivery date and (2.) that we should accept the order only if we meet that deadline. We can then advise you if we are confident of meeting this, and whether any special conditions need to apply.
We will always do our very best to meet your deadline. But we cannot cancel or refund made-to order items, nor accept return charges on other items, unless we fail to meet a deadline that has both been notified to us and which we have promised in writing to meet. We can never accept responsibility for any indirect costs, such as replacement garment hire.
Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible.
If we find that we cannot meet the maximum time indicated, we will contact you as soon as we know of this with a new expected schedule. You will have the option to cancel your order for an immediate full refund, except in the case of made-to-order items if for example fabrics have already been cut.
Pricing is subject to change without notice. We reserve the right to refuse an order if an error has occurred. Wool and precious metals are volatile commodities and require frequent price changes. Please contact us for a quote if you have any concerns.
We ship with tracking numbers in the United States and Canada from two locations:
• New York, US
• Nova Scotia, Canada.
Additional shipping charges may apply to some orders.
The Scottish Lion Import Store