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Delivery Times

COVID-19

PLEASE NOTE that unavoidable delays are being experienced during the global health crisis. Stock items are still being shipped from Scotland, however many made to order items are unlikely to be processed until the restrictions placed on the manufacturers are lifted. Couriers and postal services are still operating, but with increased health and safety protocols, in most cases it is resulting in delays. Scottish Lion appreciate your patience and support during these challenging times, and we will certainly do all we can make sure you receive your items as soon as possible.

 

 

Awaiting Fulfillment:

When you place an order your status will read "Awaiting Fulfillment". This means that if it is a stock item, we are collecting it from the relevant manufacturer in Scotland, and if it is a custom made item, the process of manufacturing has begun. When an order arrives from Scotland in to our warehouse in the US the status will change from "Awaiting Fulfillment" to "Shipped" . That means that it has entered into the USPS delivery system or on some occasions an alternative courier. A tracking number is allocated to your particular order at that point. Sometimes where we have multiple orders from different Scottish suppliers you will receive a "Partially Shipped" notice. This means that you may still have more deliveries to receive. 

 

Many items are held in stock. But it is impossible to keep an entire Scottish product line on hand at all times. We have one shipment per week from Scotland. These shipments include custom order and stock replenishment. 1 - 7 day deliveries usually means that we try to have these items readily available for dispatch. However, we may need to wait until the following week for our next delivery

Expected Ship Dates
Tartan Ties: 2 - 10 Business Days (Weekly Shipments from Scotland)
Lambswool Scarves: Within 2 - 10 Business Days (Weekly Shipments from Scotland)
Fine Wool Scarves: 2 Weeks

Tartan Fabric: 2 - 10 Business Days (Weekly Shipments from Scotland)


Tartan Caps and Tams: 5 Weeks (Some held in stock will be sooner)
Blankets/Throws: 2-3 Weeks (Weekly Shipments from Scotland)
Kilts & Skirts: 6-7 weeks
Kilt Jackets/Vests (Stock): 1 - 2 Weeks (Weekly Shipments from Scotland)

Kilt Jackets/Vests (Custom): 6-7 Weeks
Sporrans: 3 - 4 Weeks 
Kilt Hose Piper and Standard: Within 7 Business Days
Kilt Hose Custom: 2 - 4 Weeks
Belts and Buckles: Within 7 Business Days (Weekly Shipments from Scotland)
Other Kilt Accessories: Within 7 Business Days (Weekly Shipments from Scotland)
Jewelry: 3 - 10 Days (Ortak (Orkney) 2-3 weeks)

NOTE: If you have ordered multiple items they may arrive separately


I Have a Date Requirement
If you have a critical date by which you need delivery (e.g. a birthday, wedding, departure date, etc.) please let us know (1.) your latest acceptable delivery date and (2.) that we should accept the order only if we meet that deadline. We can then advise you if we are confident of meeting this, and whether any special conditions need to apply.
We will always do our very best to meet your deadline. But we cannot cancel or refund made-to order items, nor accept return charges on other items, unless we fail to meet a deadline that has both been notified to us and which we have promised in writing to meet. We can never accept responsibility for any indirect costs, such as replacement garment hire.

Delayed Orders
Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible.
If we find that we cannot meet the maximum time indicated, we will contact you as soon as we know of this with a new expected schedule. You will have the option to cancel your order for an immediate full refund, except in the case of made-to-order items if for example fabrics have already been cut.

Pricing
Pricing is subject to change without notice. We reserve the right to refuse an order if an error has occurred. Wool and precious metals are volatile commodities and require frequent price changes. Please contact us for a quote if you have any concerns.

Shipping
We ship with tracking numbers in the United States and Canada from three locations:


• New York, US
• New Hampshire, US

• Nova Scotia, Canada.

 

 

Additional shipping charges may apply to some orders. 


The Scottish Lion Import Shop